Accelerating digital innovation for growth, impact, and transformation of large established organizations.

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Lead DIGIT Lab Academics:Professor Mark Thompson and Alfie Porteous (Intern)

Research Question: The research aims to explore how digital platforms can be used more effectively in public services to drive efficiency and increase cost savings. Having achieved 100% takeup in NHS Trusts and saved over £1billion, NHS Jobs is a case study of a uniquely successful implementation of common digital platforms in government and serves as the pilot programme for this initiative.

Policy Report: The report first details the NHS Jobs case study, before drawing out those features of the NHS Jobs service model responsible for its unusual success. The report then distils these features into a generic ‘servitised platform’ delivery model for common platforms in government, and develops a checklist for identifying opportunities for additional applications of servitised platforms across public services.


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