“When you put one department in charge, it’s easy for other people to abdicate #responsibility. Companies need to ensure that responsibility transitions across the rest of the #organization so that it doesn’t become siloed”
– our @AlanWBrown in @HarvardBiz
https://t.co/gy7kBgKfvT pic.twitter.com/mdkj8HXTvR— Initiative in the Digital Economy (INDEX) (@exeterindex) March 31, 2022
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Includes thoughts and analysis from Alan Brown
Now more than ever before, expectations of consumer-grade experiences in the workplace are challenging companies to prioritize the needs and preferences of employees – or face dire consequences, from high attrition rates to poor productivity. Most workers expect the same ease of use, functionality, and intuitiveness from the technology solutions they use in their place of work that they expect from common consumer apps.
Continue reading on the Harvard Business Review website
